Terms and Conditions

Terms and Conditions

Last Updated: April 17, 2025

1. Introduction

Welcome to dokumaga.co.uk (the “Website”), a service operated by Documaga LLC, a limited liability company registered in the State of Wyoming, United States. By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use our services.

2. Service Description

We provide an independent filing assistance service to help individuals and businesses apply for or renew their UK TV Licence. Our service includes the review, processing, and submission of relevant application details on behalf of the customer.

We are not affiliated with TV Licensing, the BBC, or the UK Government. Individuals can apply directly via tvlicensing.co.uk without using our services.

3. Service Fee

The standard fee for our service is clearly stated on our Website at the time of payment. This fee covers our filing and support service and does not represent the official cost of the TV Licence itself.

All payments are processed securely through authorised payment providers.

4. Payment Terms

4.1 Authorization

By submitting payment, you confirm that you are authorized to use the selected payment method and agree to be charged the full amount for the selected service.

4.2 Refund Policy

We are committed to providing quality service and transparency. While our services are generally non-refundable once processing has begun, we do accept refund requests under certain conditions.

Refunds may be issued if:

  • Your application has not yet been processed (e.g. within 1 hour of submission or before we begin reviewing your data).
  • You submitted a duplicate order by mistake.
  • You contact us with a valid reason and we determine that the service could not be fulfilled as expected.

Refunds will not be issued if:

  • The application was already reviewed, processed, or submitted on your behalf.
  • You provided incomplete or inaccurate information that prevented successful processing.
  • You changed your mind after the service was initiated.

Refund requests must be submitted within 7 calendar days of the original payment date. We reserve the right to approve or deny refund requests on a case-by-case basis.

4.3 Billing Inquiries

If you believe you were charged in error, please contact us directly before disputing the charge with your bank or card provider. We are committed to resolving any concerns promptly and transparently.

5. Filing Process Disclaimer

By using our services, you acknowledge and agree that:

  • We are not affiliated with TV Licensing, the BBC, or the UK Government.
  • We do not guarantee approval or validation of your TV Licence application.
  • We are not responsible for enforcement, legal consequences, or inspections related to TV Licensing.
  • It is your responsibility to ensure that the information you provide is accurate and truthful.

6. User Responsibilities

By using our Website, you agree to:

  • Provide complete and accurate information.
  • Review your submission carefully before completing your application.
  • Comply with all relevant UK laws regarding TV licensing.
  • Avoid misuse of our platform or submitting fraudulent data.

7. No Legal Advice

Documaga LLC does not provide legal, financial, or tax advice. For questions relating to TV licensing law or exemptions, we recommend contacting a qualified solicitor or the official authority.

8. Limitation of Liability

To the fullest extent permitted by law, Documaga LLC and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services.

Our total liability shall never exceed the amount paid by the user for the service.

9. Indemnification

You agree to indemnify and hold harmless Documaga LLC, its directors, employees, and partners from any claims or liabilities arising from your use of our services, your breach of these Terms, or any legal actions related to your licence status.

10. Modifications

We may update these Terms from time to time without prior notice. Any changes become effective upon posting on this page. Your continued use of the Website implies acceptance of the revised Terms.

11. Termination

We reserve the right to suspend or terminate access to the Website or services for any reason, including violations of these Terms.

12. Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be resolved in the courts of the United Kingdom.

13. Contact Information

For any questions regarding these Terms or our service, you may contact us at:

Documaga LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
Email: [email protected]

By using dokumaga.co.uk, you acknowledge that you have read, understood, and agree to these Terms and Conditions.